At the introduction of virtualisation in any organisation
its impact on service management is often overlooked.
Virtualisation is implemented as just another technology.
To gain maximum profit from virtualisation changes in the
way services are managed are needed. Something, that became
clear already in
"Virtualisation
Tips I". Changes in processes and procedures might
even be necessary to remain legally compliant. If
cost is the main driver behind virtualisation, the systems
management approach is absolutely critical. Not only in
processes and procedures, but also in tooling.