Viewing entries tagged with 'service management'
Virtualisation Tips II
At the introduction of virtualisation in any organisation its impact on service management is often overlooked. Virtualisation is implemented as just another technology. To gain maximum profit from virtualisation changes in the way services are managed are needed. Something, that became clear already in "Virtualisation Tips I". Changes in processes and procedures might even be necessary to remain legally compliant. If cost is the main driver behind virtualisation, the systems management approach is absolutely critical. Not only in processes and procedures, but also in tooling.
